Terms & Conditions - SCEC Airport Transfers, UK
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Terms and Conditions

If You wish to book a PRIVATE HIRE VEHICLE via this website, www.scectaxi.co.uk, You must agree to the terms below as the exclusive basis which governs such booking and must tick the “I agree to Second City Executive Cars Ltd Terms & Conditions” box on the main passenger’s contact information page. If you do not agree to any of the terms, do not book a PRIVATE HIRE VEHICLE via this website. If you are booking on behalf of someone else, by clicking “I agree to Second City Executive Cars Ltd Terms & Conditions”, You are representing that You have their authority to accept these terms and conditions on their behalf.

You will automatically receive an ‘SCEC Journey Acknowledgement’ email for the journey(s) you have paid for. You are responsible for checking that the details received to us are correct.

You will manually receive a ‘Journey Details’ email when the journey has been assigned to a driver. This will contain the pick up instructions and the driver’s telephone number. Second City Executive Cars Ltd will not refund you if you have forgotten to take this with you.

Second City Executive Cars Ltd does not accept any responsibility in any way for missed flights for whatever reason i.e. traffic delays, accidents, breakdowns, severe weather conditions or any unforeseen circumstances.

We advise passengers to plan to arrive at the airport 2 hours prior to flight departure to allow for possible unpredicted delays en route to or from the airport. Second City Executive Cars Ltd will not take responsibility for any passengers missing their flight if two hours check in time was not allowed.

You are free of course to arrange to get to the airport for a time of less than 2 hours prior to flight departure, however Second City Executive Cars Ltd accepts no responsibility for any missed flight due to this.

All passengers are advised to have adequate travel insurance prior to booking.

No responsibilities for costs are to be refunded to any passengers who do not wait for their driver and take alternative transport.

Second City Executive Cars Ltd does not accept any responsibility in any way if the passenger/luggage requirements exceed the capacity of the vehicle booked. If you are unsure about the capacity of the vehicle booked please contact Second City Executive Cars Ltd customer services team immediately.

The exact route of your journey is down to the driver’s discretion on the day of travel, alternate routes may be requested but cannot be guaranteed. In some cases, where the mileage or duration significantly changes, alternate routes may incur additional charges; this is calculated on a case by case basis.

Please ensure you give us your arrival times and day in to the UK and not your departing information.

If your flight has any serious delays please inform us or the driver as soon as possible.

Second City Executive Cars Ltd uses their own transport wherever possible but do use third party companies where appropriate.

Reservations made for service on the following timings and dates will be subject to an additional 50% surcharge on published prices: 18:00 24th December to 23:59 26th December, 18:00 31st December to 23:59 1st January, other days may also be affected

Pricing

Second City Executive Cars Ltd’s prices are calculated manually with the distance, time of travel and number of passengers traveling taken into consideration.

Second City Executive Cars Ltd reserves the right to provide an upgraded car type from the original selected if your chosen vehicle is unavailable.

Waiting Time

On Journeys collecting from an airport Second City Executive Cars Ltd does not charge for the 1st hour’s waiting time after the plane has landed.

Waiting time charges will however start once the 1st hour has elapsed from when the aircraft has landed and will be charged, regardless of reason, at £15/hr pro rata.

Waiting time for all other journeys will be charged at £15/hr pro rata from the scheduled pick up time.

Tolls

Any Tolls are not included in the instant online quotes. The driver will ask you for the money or we can take this from your card if you prefer.

Amendments

Any amendment must be made via an email or by telephone to us to which you will receive an email confirmation for the amendment.

Amendments must not be made with your driver.

Re-Booking

All bookings must be made through the office either via the website, telephone or e-mail. In this way confirmations are sent out and the journey is insured.

Cancellations

Second City Executive Cars Ltd will accept any cancellation as long as 24 hours notice is provided. There will be a £5 or 10% (whichever is higher) administration / transaction charge per journey. All cancellations must be made via an email to which you will receive confirmation by us.

If you do not receive an email from Second City Executive Cars Ltd confirming the cancellation, then we have not received it. In this case please call our out of hours number which is 0121 769 2022.

Refunds will not be issued in the following circumstances:

  • No refund is made if the passenger does not show up for pre-paid journeys.
  • All other circumstances where a refund may be possible should be addressed directly with Second City Executive Cars Ltd’s customer services.
  • No refund is made for cancellation of a booking with less than 24 hours notice provided or afterwards.

Please note that some calls may be recorded for quality and training purposes.